Water Metering

Global expertise in customer supply and billing

Veolia Water offers our Local Authority clients water metering design and installation capability based on global best practice. Currently in Ireland we have installed in excess of 17,000 meters for non-domestic water users in counties Sligo, Roscommon and in Galway City. The Operations and Maintenance of the system includes all maintenance of the Meters, Reading, Billing, Revenue Collection and Debt Recovery.

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Serving our customers

A centralized customer service centre deals with all customer requests, including billing enquiries, meter reading requests, and general queries customers may have regarding their bills
Queries and payment processing possible via lo-call number or in person at our office locations in each project area
Local and experienced, our customer friendly team of outdoor and office based staff ensures quick and efficient handling of all customer queries

Serving our Clients

Veolia Water Ireland is one of Ireland's largest private operators of non-domestic water meters and provides a debt collection service with our collection rates ranging between 74% and 90%, which is considerably higher than the National average

Veolia can provide the following as part of its service to Local Authorities

Monthly Financial reports outlining all transactions conducted per calendar month

Access to the billing system

Disconnection service for both standard Non Domestic Customer along with Customers who have a domestic element attached to their property

Consistently high billing rate

Quarterly Performance Management Systems Reports

In debt reporting tailored made to the clients requirements

Survey of new Installation and incorporating onto Billing System

Maintenance of infrastructure

AMR capabilities